Exchanges, returns and complaints
| Procedure for exchanging goods: | Returns procedure: | Complaint procedure: | ||
| Choose new items, order and pay as new purchase | use the form below (we have also sent it to your email) | You can inform us by email and use the form below | ||
| You can inform us by email. However, it is not necessary | On the form or on the invoice, fill in the account number to which we will send you the amount for the returned goods * | Send us your postal address and account number | ||
| Send us the unsatisfactory goods together with your account number | Send us the goods | Send us the goods together with a description of the defect | ||
| Upon receipt of the goods, we will transfer the amount to your account | Upon receipt of the goods, we will transfer the amount to your account | We will contact you during the claim process | ||
| Send the goods to: Outdoorweb.cz |
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ⓘ You can contact us by email at obchod@outdoorweb.cz (preferred option), by phone at 566 466 181
ⓘ For faster processing, please provide the following information: Order number, product name and variant
ⓘ The goods you send back to our address must be complete (including accessories, documentation, labels, gifts) and in the condition you received them in when they were delivered in the event of a return or exchange within the statutory period .
ⓘ Please enclose proof of purchase with the goods.
ⓘ Please always use wrapping paper, foil or a cardboard box so that the original packaging or goods, for example original shoe boxes etc., cannot be taped, described or otherwise damaged during transit.
ⓘ Please mark the package with the word "RETURN OF GOODS" or "RECLAMATION" as appropriate.
ⓘ Send the goods to our address.
* (we refund the full value of the postage for shipping to you)
Return form
