You ordered goods in our shop, they arrived at your home and you found out that they do not meet your expectations?
Then you can return it to us within 14 days from the moment you received the package and you do not have to give any reason. You will receive back from us, the full purchase price of the goods and the shipping costs for delivery to you.
In case you have decided to withdraw from the Purchase Contract, please proceed as follows:
Please do not send the parcel COD, such parcels will not be accepted.
- Pack the goods carefully (for example, in foil or paper) to prevent damage. Please do not tape the original packaging, e.g. shoe boxes, with adhesive tape.
- Send the goods to Outdoorweb.cz, Šafaříkova 681, 67602, Moravské Budějovice
- For faster processing please fill in the details on the attached label
- We will issue a credit note for the returned goods and the shipping costs* (if you are returning the whole order), and we will refund the amount stated therein to the account you have indicated in the accompanying text. We will normally do this within 10 days of receipt of the returned goods, but no later than the legal deadline.